#TURBOTAX INTUIT CARD LOGIN UPDATE#

10, a message on Green Dot’s homepage stated the bank was experiencing high call volumes because of “an issue with one of our processing partners,” adding that “some functionality, including balances and transactions, may have been impacted.”Īfter an inquiry from NBC News, Green Dot spokesperson Alison Lubert said in an email that there had been no system or platform outage the message on the website was subsequently updated and no longer mentioned a functionality issue. NBC News first reported on the issues customers were facing on Aug.

Whatever the reason, the effect has been the same: Customers said that during the time they were frozen out of their accounts, they could not make necessary purchases and pay bills.

Since reaching out to these customers over the past two weeks, all but one in the group who were told their issue stemmed from a maintenance problem said they had regained access to their accounts. One customer remains frozen out of her account the status of another is unclear. Two others were informed that suspicious or fraudulent activity had been detected and that the bank would have to freeze their accounts. Five said they were told by Green Dot customer service representatives that a maintenance or technical issue was making their accounts unavailable. In addition to Ransom, NBC News spoke with six other customers who said they'd had problems gaining access to their accounts or retrieving their money.

The complaints have increased to such an extent that the Better Business Bureau said in a statement that it was looking into “a pattern and influx of complaints against Green Dot,' which it was reviewing and which required the agency to update Green Dot’s listing on its website. Other Green Dot customers said their funds had been recently waylaid by the bank for one reason or another. 19, Ransom said, that he could regain access to his account. “It’s really put a damper on our day to day lives,” Ransom said while still locked out of his account. “By the grace of God,” Ransom said, a fellow church member offered to help pay for school clothes for Ransom’s three children. He called Green Dot customer service and said he was told there was a maintenance issue that would need to be resolved.īy Aug. He then tried to use the card for another payment and was declined again. 10, Ransom, who works for an ambulance service, tried to use his card to pay tithes to his church but was declined. The company has touted itself and its app as the “ultimate mobile bank of Americans living paycheck to paycheck.” Since 1999, the company says it has served more than 33 million customers - a figure that is a function of its 17-year relationship with Walmart and TurboTax, which partners with the bank to help customers claim their tax refunds. Green Dot, which also operates under the moniker Go2bank, specializes in prepaid debit cards and digital accounts that can be set up for direct-deposit paychecks and to pay bills online.

#TURBOTAX INTUIT CARD LOGIN UPDATE#

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